Legacy Sprinklers LLC
Terms & Conditions
Last Updated: October 9, 2026
Thank you for choosing Legacy Sprinklers LLC. We are committed to providing dependable irrigation services, transparent pricing, professional workmanship, and clear communication.
These Terms & Conditions establish the rights and responsibilities of Legacy Sprinklers LLC ("Contractor," "Legacy Sprinklers," "we," or "us") and the customer ("Client" or "you"). They apply to irrigation diagnostics, maintenance, repairs, excavation, and related services.
1. Agreement, Acceptance & Quote Validity
1.1. These Terms & Conditions, together with the approved quote, applicable deposit and payment authorization, and any approved change orders, constitute the service agreement between Client and Legacy Sprinklers LLC.
1.2. By electronically approving a quote, signing a work authorization, or otherwise expressly accepting these Terms & Conditions after they have been provided or made available, Client agrees to the applicable service agreement.
1.3. Electronic approvals and signatures may constitute legally effective acceptance under the Utah Uniform Electronic Transactions Act (Utah Code § 46-4).
1.4. Quotes are valid for 14 calendar days from issuance unless otherwise stated in writing. Quotes cover only the services, quantities, materials, and conditions expressly described.
1.5. Any additional work, modification, or deviation from the approved scope requires separate authorization as described in Section 4.
1.6. If an approved quote or change order expressly conflicts with a general provision of these Terms & Conditions, the more specific written provision controls for that work.
1.7. No provision of this agreement eliminates any mandatory legal disclosure, statutory cancellation right, or other consumer protection that cannot lawfully be waived.
2. Diagnostic Services & Tune-Ups
2.1. A diagnostic service is intended to identify the cause of the specific irrigation problem reported by Client. It does not constitute a comprehensive inspection, certification, redesign, or evaluation of the entire irrigation system unless expressly included.
2.2. The standard diagnostic fee is $150 for up to six irrigation zones, plus $15 for each additional zone, unless otherwise quoted.
2.3. When eligible, the diagnostic fee may be credited toward related, approved repair work. The credit cannot exceed the eligible diagnostic amount paid, and a minimum net repair charge of $150 applies after the credit. Any applicable credit will be identified on the approved repair quote or invoice.
2.4. A standard tune-up is priced at $195 for up to eight irrigation zones, plus $15 per additional zone, unless otherwise quoted. The service includes only the inspection, adjustments, and programming activities expressly described in the applicable service offering.
2.5. Replacement parts, significant repairs, system redesigns, and work beyond the approved diagnostic or tune-up scope are quoted separately.
2.6. Diagnostic findings are based on conditions reasonably observable during the visit. Concealed defects, intermittent failures, and additional problems discovered after restoring water pressure may require further diagnosis or repair.
Why we do this: Clearly defined diagnostic and tune-up services allow us to focus on the customer's needs without charging for unnecessary work.
3. Approved Scope & Unforeseen Conditions
3.1. The approved quote covers only the specifically described work, materials, quantities, and services.
3.2. Irrigation systems vary widely in age, materials, depth, soil conditions, installation methods, and prior workmanship. Underground and concealed conditions cannot always be fully evaluated before excavation or disassembly.
3.3. Unforeseen conditions may include deteriorated piping, corroded fittings, root intrusion, buried concrete, rocks, compacted soil, undocumented utilities, damaged wiring, nonstandard configurations, abandoned materials, or additional concealed leaks.
3.4. Discovery of an unforeseen condition does not automatically include correction of that condition within the original quoted price.
3.5. Contractor will explain material findings, document them when appropriate, and obtain Client authorization before performing additional billable work.
3.6. Contractor may suspend the affected work if unforeseen conditions prevent safe or practical completion within the approved scope.
3.7. Client remains responsible for amounts properly due for authorized work, materials, and commitments under the approved agreement and applicable law. Any amounts charged for partially completed work must be supported by the agreement and the work or costs properly incurred.
4. Change Orders & Additional Work
4.1. No additional billable work beyond the approved scope will be performed without Client authorization.
4.2. Additional work will generally be presented through a separate fixed-price change-order quote describing the work and its price.
4.3. Change orders require written or electronic approval before additional work begins. Approval may be provided through Jobber, email, text message, or another documented electronic authorization method.
4.4. When additional work cannot reasonably be priced in advance and Client expressly approves hourly billing, labor is charged at $195 per technician-hour in 15-minute increments, plus separately disclosed and approved materials, equipment rentals, permits, and third-party costs.
4.5. The hourly rate applies only to specifically approved time-and-materials work. It does not replace an agreed fixed price or authorize charges beyond the approved scope.
4.6. If Client declines a proposed change order, Contractor may discontinue the affected work. Any charges for work already performed or costs incurred remain subject to the approved agreement and applicable law.
4.7. Contractor may take reasonable immediate steps to secure an unsafe work area or prevent imminent damage. Such steps do not automatically authorize additional billable repairs.
4.8. Field technicians may identify necessary work and present authorized pricing but may not independently waive fees, change warranty terms, or offer unauthorized discounts. Modifications must be documented and approved by Contractor.
Why we do this: Underground repairs can reveal conditions that were impossible to identify beforehand. Our change-order process gives customers control over additional spending.
5. Excavation, Installation Depth & Restoration
5.1. When installing new irrigation lateral or main lines, Contractor generally targets a depth of approximately 8 to 12 inches where appropriate for the installation and site conditions.
5.2. Repairs to existing systems are generally performed at the depth of the existing components. Contractor does not guarantee the installation depth, condition, or future performance of unrelated pre-existing infrastructure.
5.3. Excavation, backfilling, and restoration are included only to the extent expressly identified in the approved quote.
5.4. Unless specifically included, quoted work excludes concrete or asphalt restoration, decorative hardscape replacement, sod replacement, landscape redesign, major root removal, replacement plants, and correction of unrelated drainage or grading conditions.
5.5. Standard soil backfilling may settle over time. Contractor remains responsible for correcting defects attributable to its workmanship to the extent required by the applicable warranty and law, but does not guarantee that ordinary soil settlement will never occur.
5.6. Deep excavation is subject to a site-specific assessment of soil conditions, access, underground utilities, excavation depth, and safety requirements.
5.7. Specialized excavation equipment, protective systems, qualified personnel, or subcontractors may be required. Contractor may suspend or decline work when it cannot be performed safely or within Contractor's authorized scope.
6. Utility Marking & Private Underground Improvements
6.1. Contractor will coordinate applicable Blue Stakes / 811 notifications for excavation it performs. Subcontractors performing excavation must also comply with their applicable notification obligations.
6.2. Excavation will not begin until applicable notification periods, utility responses, and safety requirements have been satisfied.
6.3. Blue Stakes does not necessarily identify privately installed irrigation wiring, landscape lighting, invisible pet fences, private drainage, privately owned utilities, or undocumented underground improvements.
6.4. Client agrees to identify known private underground improvements and provide reasonably available information about their locations before excavation.
6.5. Contractor will exercise reasonable care during excavation. Responsibility for damage to underground improvements will be determined by the circumstances, applicable duties of care, and Utah law.
6.6. Nothing in this agreement excludes liability that cannot lawfully be waived.
7. Subcontractors, Specialized Trades & Permits
7.1. Contractor may engage appropriately qualified, licensed where required, and insured subcontractors to perform portions of the approved work, including excavation, equipment operation, backfilling, and other specialized services.
7.2. Contractor will coordinate subcontracted work included within the approved scope and remain Client's primary point of contact.
7.3. Subcontracted work included in the approved scope is included in the agreed quote price. Use of a subcontractor does not, by itself, alter the agreed price or scope.
7.4. Additional work or costs beyond the approved scope require separate Client authorization through a change order.
7.5. Certain conditions may require another licensed trade, utility provider, permit, inspection, or specialized professional. Contractor will not knowingly perform work requiring a license or authorization Contractor does not possess.
7.6. Unless expressly included in the approved quote, separately required third-party services, permits, inspections, and associated costs are not included in the quoted price.
7.7. Contractor will explain applicable requirements before arranging additional billable third-party work on Client's behalf.
7.8. Contractor and its subcontractors remain responsible for their respective contractual and legal obligations.
Why we do this: Specialized work is sometimes safer and more efficient when performed by professionals with the right equipment and expertise. Using qualified subcontractors allows Legacy Sprinklers to coordinate complex repairs while maintaining one primary customer contact.
8. Scheduling & Property Access
8.1. Scheduled appointment times and arrival windows are estimates unless expressly guaranteed in writing.
8.2. Client agrees to provide safe and reasonable access to irrigation components, controllers, water supplies, electrical power, and the approved work area.
8.3. Certain repairs require multiple visits due to utility locating, excavation, material availability, adhesive curing, pressure testing, weather, or subcontractor coordination.
8.4. Contractor will make reasonable efforts to communicate material scheduling changes.
8.5. Weather, unsafe conditions, utility delays, access restrictions, material shortages, or circumstances outside Contractor's reasonable control may require rescheduling.
8.6. Deposits, cancellations, and rescheduling are governed by Section 9 and the applicable booking or quote authorization.
9. Deposits, Cancellation & Rescheduling
9.1. Initial Service Appointments: Initial diagnostic, tune-up, and similar service appointments generally require a 30% non-refundable deposit of the approved scheduled service price, unless otherwise specified in the quote or booking authorization.
9.2. Same-Day Repairs: Repairs approved and completed during the initial service visit require no additional deposit. Payment for approved repairs is due upon completion, subject to applicable credits.
9.3. Return-Visit Repairs: Repairs approved for a separate scheduled service date generally require a 50% non-refundable deposit of the approved repair price, unless otherwise specified in writing.
9.4. Application of Deposits: Deposits reserve scheduling capacity and may support commitments for labor, materials, equipment, and subcontractor services. Deposits are credited toward the applicable completed service.
9.5. Non-Refundable Deposits: Deposits are non-refundable once the appointment is reserved. Legacy Sprinklers may, at its sole discretion, issue a partial or full refund or credit as a customer-service accommodation. This policy is subject to applicable law, statutory cancellation rights, and legal restrictions on deposit forfeitures.
9.6. Advance Rescheduling: Rescheduling requested more than 24 hours before the scheduled arrival-window start is accommodated without a late-rescheduling charge, subject to availability. The applicable deposit remains credited toward the rescheduled service.
9.7. Late Cancellations: If Client cancels, declines scheduled work, fails to provide necessary access, or requests rescheduling within 24 hours of the scheduled arrival-window start, Legacy Sprinklers reserves the right to assess a cancellation charge of up to 50% of the approved price of the affected scheduled appointment.
9.8. Determining the Charge: The amount will be determined reasonably and in good faith based on reserved technician time, scheduling disruption, the opportunity to fill the appointment, reasonably avoided costs, and nonrecoverable labor, materials, equipment, or subcontractor commitments. The charge will not exceed applicable legal limits.
9.9. Deposit Credit: Any retained deposit will be credited dollar-for-dollar against the cancellation charge. Deposits and cancellation charges will not be added together for the same cancellation. Any refund required by applicable law will be provided.
9.10. Discretionary Waivers: Legacy Sprinklers may reduce or waive cancellation charges or issue deposit refunds or credits at its sole discretion, including for emergencies or other reasonable circumstances.
9.11. Contractor Cancellation: If Legacy Sprinklers cancels scheduled work without Client default, deposits for unperformed services will be refunded except for amounts otherwise properly owed under the agreement and applicable law.
9.12. Statutory Rights: Applicable statutory cancellation and refund rights take precedence over these provisions. Where required, Contractor will provide a separate statutory cancellation notice.
Why we do this: Reserving an appointment means committing technician time and often declining other work. Non-refundable deposits establish a meaningful scheduling commitment, while our cancellation policy allows us to account for the actual disruption rather than automatically assessing the maximum fee.
10. Payment Authorization, Billing & Collections
10.1. Unless another payment schedule is expressly stated in the approved quote, the remaining balance is due upon completion of the authorized work and issuance of the invoice.
10.2. By expressly authorizing a payment method on file, Client authorizes Contractor to charge amounts properly due under the approved agreement, including separately approved change orders, consistent with the payment authorization obtained.
10.3. Contractor will not charge for unapproved additional work.
10.4. Clients are encouraged to report billing inaccuracies within 48 hours after receiving an invoice. Contractor will make reasonable efforts to investigate and respond within five business days.
10.5. The requested 48-hour reporting period does not waive statutory rights, payment dispute rights, chargeback rights, or applicable warranty remedies.
10.6. Unpaid balances more than 30 days past due may accrue interest at 1.5% per month, or the maximum rate permitted by applicable law, whichever is lower, when properly disclosed and legally applicable.
10.7. Contractor reserves available lawful collection and lien rights, including rights under Utah Code § 38-1a, subject to applicable notice, filing, and procedural requirements.
10.8. Attorney fees, court costs, and collection expenses may be recovered only to the extent authorized by applicable law or an enforceable contractual provision.
11. Limited 30-Day Workmanship Warranty
11.1. Legacy Sprinklers provides a 30-calendar-day limited workmanship warranty covering defects in the labor performed on the specific components repaired or installed.
11.2. If a covered workmanship defect is reported within 30 calendar days after completion of the applicable service, Contractor will evaluate the concern and correct a verified covered defect without additional charge.
11.3. A workmanship defect is an installation or repair error attributable to Contractor that causes the serviced component to malfunction.
11.4. This warranty does not cover unrelated pre-existing defects, ordinary wear, freeze damage, misuse, customer modifications, third-party damage, sediment, unrelated pressure problems, or failures of components outside the approved scope, unless attributable to Contractor's work or otherwise covered by law.
11.5. Turf health, plant growth, watering efficiency, and long-term system performance depend on factors beyond an individual repair and are not guaranteed unless expressly included in the approved scope.
11.6. To request a warranty evaluation, Client should contact Contractor within the 30-day warranty period and describe the concern.
11.7. A $10 appointment deposit applies when scheduling a warranty-evaluation visit. If the concern is confirmed as covered workmanship, the deposit will be refunded or credited and the covered correction performed without charge.
11.8. If the concern is not covered, the standard $150 diagnostic fee applies only if disclosed and authorized before the evaluation. The $10 deposit is credited toward that fee, leaving a $140 balance.
11.9. Contractor will explain its findings when a reported issue is determined not to be covered.
11.10. Manufacturer warranties, where applicable, remain subject to their respective terms.
11.11. Except for the express limited workmanship warranty, other warranties are disclaimed only to the extent permitted by applicable law. Nothing in this section limits statutory warranties or remedies that cannot lawfully be waived.
Why 30 days? We stand behind the quality of our work while recognizing that irrigation systems are exposed to changing weather, water pressure, soil conditions, and normal wear. Our warranty is intended to correct workmanship defects without making customers pay for our mistakes.
12. Testing, Completion & Existing System Limitations
12.1. Work is substantially complete when the authorized components have been installed or repaired and the serviced portion of the system has been tested to the extent reasonably practicable.
12.2. Certain repairs require adhesive curing or a return visit before final pressure testing. Where final testing is included in the approved scope, it remains part of the agreed work.
12.3. Restoring water pressure or repairing one component may reveal additional pre-existing failures elsewhere in the system.
12.4. Contractor is not responsible for correcting unrelated pre-existing defects unless those repairs were included in the approved scope or responsibility otherwise arises under applicable law.
12.5. Additional repairs to unrelated components require separate authorization.
12.6. Unless expressly included, completion does not require comprehensive system redesign, coverage optimization, unrelated controller programming, or correction of unrelated pre-existing system deficiencies.
13. Client Responsibilities
13.1. Client represents that they own the property or have authority to approve the requested work.
13.2. Client agrees to disclose known hazards, access restrictions, underground improvements, and relevant system information reasonably available to them.
13.3. Client agrees to provide access to necessary water supplies, controllers, electrical power, and other components reasonably required to perform the approved work.
13.4. Client agrees to keep children, pets, and unauthorized persons away from active work areas, excavations, tools, and equipment.
13.5. Both parties agree to communicate material concerns promptly and cooperate reasonably in resolving issues affecting safe or timely completion.
14. Photographs & Documentation
14.1. Contractor may photograph or record jobsite conditions, concealed defects, serviced components, and completed work for documentation, quality control, training, warranty administration, and dispute resolution.
14.2. Contractor will not intentionally publish personally identifying customer information or identifiable images of occupants for marketing without appropriate authorization.
14.3. Client may request available photographs of completed work, subject to privacy, security, and reasonable record-retention limitations.
15. Limitation of Liability
15.1. Each party remains responsible for its obligations under the agreement and applicable law.
15.2. Contractor is not responsible for correcting unrelated pre-existing deficiencies merely because they are discovered during service.
15.3. To the extent permitted by applicable law, Contractor is not liable for remote, speculative, or unforeseeable consequential losses arising from circumstances outside its responsibility.
15.4. Nothing in this agreement excludes or limits liability for fraud, willful misconduct, gross negligence, bodily injury, property damage, or other claims to the extent such exclusion or limitation is prohibited by law.
15.5. No limitation in these terms deprives Client of nonwaivable statutory rights or remedies.
16. Dispute Resolution & Governing Law
16.1. Both parties agree to make a reasonable good-faith effort to resolve disputes directly when practical.
16.2. Either party may provide written notice describing a concern and requested resolution.
16.3. Nothing in this section prevents either party from exercising statutory remedies, contacting regulators, seeking emergency relief, or meeting applicable filing deadlines.
16.4. This agreement is governed by Utah law. Legal proceedings must be brought in a court having proper jurisdiction and venue.
16.5. Attorney fees and costs may be recovered only as authorized by applicable law or an enforceable contractual provision.
17. General Provisions
17.1. If any provision is determined to be invalid or unenforceable, the remaining provisions remain effective to the extent they can operate independently and lawfully.
17.2. Failure to enforce a provision on one occasion does not automatically waive future enforcement.
17.3. Amendments to an approved service agreement require authorization by both parties unless otherwise required by law.
17.4. Headings and customer explanations are provided for readability and do not override the operative contractual provisions.
17.5. The version of these Terms & Conditions accepted when the service agreement is formed governs that agreement unless both parties subsequently agree to an updated version.
Final Acknowledgment
By approving a quote or otherwise expressly accepting these Terms & Conditions through an authorized process, Client acknowledges the opportunity to review the applicable scope, pricing, deposit and cancellation policies, payment authorization, warranty, and other service terms.
Legacy Sprinklers LLC is committed to clear communication, fair pricing, responsible workmanship, and professional resolution of legitimate customer concerns.
Thank you for choosing Legacy Sprinklers.